Call Center Management

Afligo™ offers US based live-agent with multi-lingual support in English, Spanish, French and Mandarin Chinese. Complimenting live-agents is our state-of-the-art Integrated Voice Response (IVR) solution. Our inbound IVR solution drives personalized and interactive call experience with smart IVR technologies including speech-to-text, name and address capture and more. Afligo’s™ state-of-the-art speech technology ensures professional and interactive communication with your callers and facilitates self-service and quick resolution of issues. Built on the flexible and scalable Angel.com platform, your IVR application can be up-and-running immediately and is fully equipped to scale to your changing business and customer needs. Available 24x7x365 and supports multi-languages.

A powerful collection of financial reports are always at your finger-tip around the clock via a web based reporting dashboard that supports all of the most popular browsers. Our technology solution enables Afligo™ to provide the most dependable suite of services available in a Call Center Management platform today.